Zooplus is the top online store of the year

Zooplus is the top online store of the year. This is the result of a new edition of a customer satisfaction survey brought out by the E-Commerce Center in Cologne and the retail and logistics service provider Hermes. Second place was shared by last year’s winner Amazon and Musikhaus Thomann. Fressnapf came fifth in the survey. Zooplus achieved the greatest customer satisfaction and highest customer loyalty in all seven of the success factors examined (website design, user friendliness, range, price-performance, service, payment, dispatch and delivery). At the last Pet Conference, Zooplus took the pet retailer’s award in the Online category, again based on a wide-ranging customer satisfaction study.