Pets at Home sees itself well equipped for the future

Leading UK pet retailer Pets at Home has announced its preliminary results for the 2025 financial year ended March 27. Compared to the previous year, the group's sales increased by 0.1 per cent to GBP 1.482 bn. The specialist retail chain even saw its pre-tax profit rise by 14.1 per cent to GBP 120.6 mio. Group consumer revenue grew by 2.7 per cent to GBP 1.961 bn. While the strongest business segment, retail, saw a decline in sales of 1.8 per cent to GBP 1.306 bn, sales in the vet group rose by 13 per cent to GBP 655.1 mio. The company attributes the decline in retail sales to “a soft UK consumer backdrop throughout FY25, deflation and normalising levels of new pet ownership.”

Lyssa McGowan, CEO of Pets at Home, expressed her satisfaction with the results for the fiscal year and pointed to the successful transformation of the company from a “business with a strong presence in pet retail and vets to a true pet care platform.”

McGowan said: “During this period of transformation, we have completely replatformed our digital infrastructure, built new capabilities around our data, brand & marketing, and simplified our distribution network to a single distribution center fulfilling stores, online and subscriptions, and we have achieved this against the backdrop of a normalizing pet care market and low consumer confidence.”

The CEO is optimistic about the future of Pets at Home: “Our recent transformational investments will provide a platform for outperformance through unlocking new areas of growth in existing and adjacent markets, generating long-term sustainable value for all stakeholders.”