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Improving industry-leading grooming standards and salon experience

PetSmart has again set high safety standards in the industry.

PetSmart is implementing a comprehensive action plan to provide pets with an even safer and more enjoyable experience in its grooming salons. The company is recruiting a team of recognised independent industry experts, accomplished master groomers and accredited veterinarians and pet behaviourists that will undertake a detailed review of PetSmart's current training and grooming safety standards. This team will provide an unbiased report of its findings and recommendations on any potential areas for improvement.

The plan will consist of open houses in all grooming salons for pet parents to meet their local groomers, discuss their pet's specific needs, tour their local salon and have all their questions answered. Also, PetSmart will begin the installation of cameras in all grooming salons to provide reassurance to pet parents that their pets will receive the best possible care from the highly skilled grooming staff.

The actions above augment new, higher safety standards implemented by PetSmart. Additionally, all PetSmart groomers now perform a broader safety assessment of every pet at check-in.

|20 February 2018

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